Refund policy
Refund Policy
At JawRest, we stand behind our products and want you to feel confident trying them. Every order is backed by our 90-Day Money-Back Guarantee.
Returns
We accept returns for both defective and non-defective products within 90 days of delivery.
To be eligible for a return, the item must be returned in its original condition. Original packaging is preferred if available.
To initiate a return, please contact our support team first at:
Please include:
- your order number or proof of purchase
- the reason for your return
Exchanges
We also accept exchanges for eligible products.
Please contact support before sending any item back.
Return Method & Return Costs
Returns are accepted by mail.
No restocking fees are charged.
Unless the item arrived damaged, defective, or incorrect, original shipping fees are non-refundable.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 14 business days.
Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times can vary
If you still have not received your refund, contact us at:
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery so we can resolve the issue.
Need Help?
For questions regarding returns, refunds, subscriptions, or orders, contact:
Response time: 24–48 business hours