Refund policy
Refund Policy
At JawRest, we stand behind our products and want customers to feel confident trying them.
Our 90-Day Money-Back Guarantee applies to:
Your first one-time purchase
The first shipment of your first subscription
The guarantee does not apply to additional one-time purchases, second or later subscription renewals, additional subscriptions, or more than one refund per customer for each eligible first-order category.
Returns
We accept returns of eligible defective and non-defective products within 90 days of delivery.
To qualify for a return, the product must be returned in its original condition. Original packaging is preferred when available.
To initiate a return, contact our support team before sending the product back:
Please include:
Your order number or proof of purchase
The reason for the return
Do not send any product back before receiving return instructions from our support team.
Exchanges
We accept exchanges for eligible products.
Contact our support team before returning any item so we can review the request and provide the correct instructions.
Return Method and Costs
Returns are accepted by mail.
We do not charge restocking fees.
Unless the product arrived damaged, defective, or incorrect:
Return shipping costs are the customer's responsibility
Original shipping fees are non-refundable
Refunds
Once the returned product has been received and inspected, we will notify you by email whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method within 14 business days.
Processing times may vary depending on your bank or payment provider.
Subscription Renewals
The 90-Day Money-Back Guarantee only covers the first shipment of your first subscription.
Second and later subscription renewals are repeat purchases and are generally not eligible for refunds.
Subscription renewals that were processed because the subscription was not canceled before the renewal date are also not covered by the guarantee.
If a renewal order was affected by an error on our side, contact our support team. This may include:
Damaged or defective products
Incorrect products
Shipping or fulfillment errors
Billing errors
Other issues caused by us
These cases will be reviewed individually.
Late or Missing Refunds
If you have not received an approved refund:
Check your bank account again.
Contact your card provider.
Contact your bank, as processing times may vary.
If the refund is still missing, contact:
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within a reasonable period after delivery.
Please include your order number and clear photos of the product and packaging where applicable.
We will review the case and provide an appropriate replacement, exchange, or refund.
Exceptions
Refund requests are not eligible when:
They are submitted more than 90 days after delivery
The purchase was not the customer's first one-time order
The subscription shipment was not the first shipment of the customer's first subscription
The order was a second or later subscription renewal
The customer has already received the applicable guarantee refund
The product was not returned as required
The request involves misuse, abuse, or excessive use of the refund policy
In certain situations, we may offer an alternative solution or exception at our sole discretion. Any exception is voluntary and does not modify this policy for future orders.
Need Help?
For questions regarding returns, refunds, subscriptions, or orders, contact:
Response time: 24 to 48 business hours